What are the most common pet travel scams in the UK?
In 2025, scams involving pet transport are targeting more pet owners across the UK. Fraud involving fake pet couriers, fabricated listings, forged paperwork and stolen company identities are rising. These scams often appear legitimate but can cost people hundreds of pounds and cause unnecessary distress.
One of the most widespread tactics includes offering a free pet with only transport fees to pay. Scammers then pressure potential owners into paying through untraceable methods, such as cryptocurrency or international money transfer services. Once the payment is sent, communication stops.
Impersonation of real businesses is also common. Scammers build websites that mimic known companies, using copied logos and made-up credentials. They may send forged documents that appear official, such as microchip certificates and animal health certificates.
Here's What We Have Covered In This Article
Key signs of a pet travel scam
No verified address or working contact details
Authentic pet relocation companies list a full UK address, a working landline and a proper email. Relying only on a contact form or a mobile number is a clear red flag.
Poor website design and missing credentials
Lack of licensing details, customer reviews or FAQs on a basic-looking website indicates the site is likely not genuine. DEFRA licensing and verified transport procedures should be visible and easy to verify.
Pressure to pay quickly or lose the offer
Phrases like “last chance to adopt” or “must be shipped today” are used to stop people from checking details. Scammers rely on rushed decisions.
Risky or unusual payment requests
Never pay using cryptocurrency, vouchers or wire transfers. Reliable companies offer traceable payments through secure gateways like bank cards or direct bank transfers.
Travel or microchip documents that do not match UK standards
Check pet microchip numbers using a recognised UK database. Scammers often reuse fake documents or issue made-up microchip codes.
Free pets with paid shipping
No reputable breeder or rescue will send an animal across borders without full checks, contracts and verified couriers. Be suspicious of anything offered free if you only have to pay transport.
Pro Tip: Always ask for microchip registration details and verify them with an authorised UK database before committing to a transport service.
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How can UK pet owners avoid pet scams?
How do I verify a pet transport service is real?
Start by confirming if the company holds a DEFRA Type 2 licence. You can cross-check on the DEFRA website. Request details about their transport vehicle approval, handling procedures and insurance coverage.
If the company refuses to provide a licence number, that should raise doubts. For additional guidance, check our advice on the How We Transport Your Pets page.
Search for reliable reviews and testimonials
Look on independent platforms like Trustpilot or Google Business Profile. Check how recent the reviews are and whether reviewers have used the company more than once.
Ask for a full breakdown of costs
Professional pet couriers will explain exactly what the cost includes. This may cover DEFRA checks, crate hire, layover assistance, or door to door service. Read more about this on our Pet Travel Resources page.
Be cautious of unsolicited messages and social media posts
Scammers often use Facebook groups, Gumtree or WhatsApp. Messages are usually informal and rushed, and may avoid giving proper documentation or references.
Check every website link manually
Avoid clicking on links received by email or social media. Instead, type the company’s name into your browser and use official government registries to check details.
Confirm all documents
Ensure that animal health certificates and vaccination records are authentic. These should come from a UK-licensed vet and include the practice number. Pet passports should not be issued in the UK post Brexit for outbound travel.
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Scam reports from UK pet owners
A couple in Bristol were contacted by someone claiming to represent an airline pet division. They were told to pay £600 for an airline-approved crate before their new puppy could be flown from France. The money was paid through cryptocurrency and they never heard from the contact again.
Another scam involved a supposed animal rescue offering “urgent rehoming” for puppies. The website used images taken from a real organisation. The victims later found the charity had no knowledge of the advertisement.
Pro Tip: If a company avoids giving a written travel plan or refuses to commit to a fixed quote, it’s best to look elsewhere.
What should a genuine pet courier service include?
DEFRA Type 2 Licence
This confirms the company is permitted to transport animals for more than eight hours and meets all UK animal welfare regulations.
Written plan with route, timings and contact
Genuine companies provide written confirmation showing collection and delivery times, any planned stops, and who to contact in case of delays.
Transparent pricing and payment
There should be no surprise costs. Everything should be explained in writing before you pay. Payment should go through secure channels and come with a receipt.
Insurance for transport and public liability
Ask for proof of transport insurance and public liability cover. It protects both your pet and the company in case of accident or emergency.
You can see examples of how these are handled on our Pet Relocation Services page.
Final thoughts on staying safe
Pet scams are more widespread now and can happen to anyone. The most important thing is to take your time, ask questions, and verify everything before committing. A legitimate pet courier will always be happy to provide paperwork, explain their process and support you through each step.
If you are ever unsure, speak to a licensed company directly. We help pet owners across the UK safely transport their animals with full transparency. You are welcome to contact us for help verifying a courier or travel arrangement.
FAQs
1. How can I be sure a company is licensed by DEFRA?
Ask for their Type 2 licence number and confirm it using the DEFRA register.
2. What payment methods are safest?
Bank transfers and card payments are best. Never use crypto, vouchers or cash.
3. How do I report a pet scam?
You can report it to Action Fraud or IPATA. They track and block known scams.
4. Are free pet listings safe?
Rarely. Even ethical rescues charge an adoption fee and will always verify your identity and home.
5. What paperwork should I ask for before pet transport?
Ask for crate size confirmation, microchip verification, vaccination records and a detailed travel plan. This should be supported by the company’s insurance and licence documents.
